Terms and conditions

BiltzCore — Terms & Conditions Last updated: 15 October 2026 These terms are an agreement between BILTZENTECH SOLUTIONS PRIVATE LIMITED ("BiltzCore", "we", "us"), #3 Dwarakamai Apex Villas-II, Kannamangala, Bangalore 560067, GSTIN 29AALCB5177B1ZK, and the business that signs up for BiltzCore ("you", "the gym"). By creating an account or using BiltzCore you accept these terms. 1. The service BiltzCore is gym management software offered as a subscription. Features depend on the plan you choose. We may improve or change features; we will not remove a core feature of your plan during a period you have already paid for. 2. Your account You are responsible for the people you give access to, for keeping logins private, and for everything done under your account. Tell us at contact@biltzcore.com if you suspect misuse. 3. Free trial New gyms may get a free trial. When the trial ends, access is paused until a plan is paid for. Your data is kept. 4. Prices, GST and invoices Plans are priced per gym per month, up to the number of centres in the plan. Prices are shown before GST; 18% GST is added. Invoices are issued by BILTZENTECH SOLUTIONS PRIVATE LIMITED. You may add your GSTIN for your invoices. 5. Payment You can pay by AutoPay (UPI or card mandate through Razorpay), by a one-time online payment, through a payment link, or by bank transfer. Bank transfers are applied once we confirm the money has arrived. Card and UPI details are handled by Razorpay; we never see or store them. 6. Late or failed payment If a payment is not received by the due date (for example an AutoPay charge fails), you keep access for a grace period of 7 days, with a reminder in the app. If it is still unpaid after the grace period, access is paused until payment is made. Your data is kept. 7. Changing plans You can upgrade or downgrade at any time. The change applies immediately. An upgrade charges the difference for the days left in the current period (plus GST); a downgrade extends your paid period by the value of the unused days. The new plan's centre limit applies. 8. Cancellation You can cancel at any time from Settings → Billing. You keep access until the end of the period you have paid for; no further payments are taken. Your data is kept, and you can resume later. 9. Refunds Payments are for the period paid for and are not refundable, including for partly used periods, except where: (a) you were charged twice or charged by mistake — we refund the extra amount in full; (b) a payment was taken after you cancelled — we refund it in full; (c) the law requires a refund. Request a refund at contact@biltzcore.com within 30 days of the payment. Approved refunds go back to the original payment method, usually within 5–7 working days. 10. Your data The data you enter (members, sales, staff and so on) belongs to you. We use it only to provide the service, as described in our Privacy Policy. You are responsible for having your members' and staff's consent to store their details. 11. Acceptable use Do not use BiltzCore for anything unlawful, to send spam, to break or overload the service, or to access another gym's data. 12. Availability We aim to keep BiltzCore available at all times but cannot guarantee uninterrupted service. Planned maintenance will be kept short and, where possible, announced in advance. 13. Liability BiltzCore is provided "as is". To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim, and we are not liable for indirect losses such as lost profits. 14. Suspension We may suspend an account that breaks these terms or the law, after notice where reasonable. 15. Changes to these terms We may update these terms. We will tell you in the app or by email at least 15 days before a material change takes effect. 16. Law These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction. 17. Contact contact@biltzcore.com